As he’s leaving a customer site, your technician takes 10 minutes to solve a minor problem. He thinks, why bother entering time for something so small. So he doesn’t. What if this happens to him — and to all your other technicians — at least once every day? And what if it’s just the tip of an iceberg of inefficiency? If your technicians are using pen and paper or another manual system for tracking billable hours and maintaining customer information, substantial revenue could be slipping through your fingers. Your techs are probably commuting back to the office between service calls to access or update customerRead More →

No one likes getting an invoice, right? Actually, that’s not quite true. Your customers will appreciate receiving your invoices… as long as they’re accurate, detailed and timely. Professional invoices are a great opportunity to reinforce the value you deliver to your customers. They’ll respect your thoroughness and be reminded why they chose you over another MSP. Here are some tips for invoicing excellence. Make it accurate — and detailed Accurate invoicing is essential to building trust with your customers. If you get billing right, they’ll have confidence in the quality of your services. The easiest way to ensure accurate, detailed invoicing is to automate yourRead More →

Every MSP wants plenty of profitable, appreciative customers. But how do you find these customers — and more importantly, how do you keep them? The four elements of a good customer To grow your business, you need customers who respect what you do. This means: They see IT as a strategic investment, not just as a cost center. These customers are proactive — preventative maintenance is core to how they see their IT needs. As a result, they understand that your services can help them not only cut costs and boost employee productivity. These customers ask for and value your advice. By contrast, reactive customersRead More →

Back in 2012, the release of the new iMac® generated the usual Apple® buzz. But this time the talk wasn’t about what was included: it was about what was missing. The new iMac had no optical drive. To many, this seemed foolhardy — who wanted a computer that couldn’t play a DVD or a CD? A lot of people, as it turns out. Today, the optical drive has pretty much vanished from laptops from all manufacturers. Once again, Apple had it right. What does this have to do with running a managed services business? At SolarWinds N-able, we believe that the inventory management built intoRead More →

SolarWinds N-able, a global leader in remote monitoring and management (RMM) and service automation software, today announced it will be introducing a new IT service management platform, SolarWinds® N-able MSP Manager, that allows small to medium-sized managed service providers (MSPs) to run a more efficient, effective and profitable IT service organization. SolarWinds N-able acquired the MSP Manager cloud-based service management technology as part of its recent purchase of Capzure technology. Read the full press release.Read More →