As he’s leaving a customer site, your technician takes 10 minutes to solve a minor problem. He thinks, why bother entering time for something so small. So he doesn’t. What if this happens to him — and to all your other technicians — at least once every day? And what if it’s just the tip of an iceberg of inefficiency? If your technicians are using pen and paper or another manual system for tracking billable hours and maintaining customer information, substantial revenue could be slipping through your fingers. Your techs are probably commuting back to the office between service calls to access or update customerRead More →