No one likes getting an invoice, right? Actually, that’s not quite true. Your customers will appreciate receiving your invoices… as long as they’re accurate, detailed and timely.
Professional invoices are a great opportunity to reinforce the value you deliver to your customers. They’ll respect your thoroughness and be reminded why they chose you over another MSP.
Here are some tips for invoicing excellence.
Make it accurate — and detailed
Accurate invoicing is essential to building trust with your customers. If you get billing right, they’ll have confidence in the quality of your services.
The easiest way to ensure accurate, detailed invoicing is to automate your billing process. When your technicians’ field reports and your helpdesk processes are fully integrated with your billing platform, you can deliver absolute specificity and clarity for every item listed on your invoices.
If a customer has a question about a particular service item, you can easily track the charge and explain its value. In fact, by providing a high level of detail about all your services, you’ll be helping customers understand exactly you’re doing in their IT environment – and the how you benefit their business.
These conversations can actually be a way of educating a customer on the range of services you offer.
The right invoice for every customer
Customers have different billing needs, which means you need a flexible invoicing system. You want to generate easy-to-understand invoices that are as simple or as detailed as required for your various billing models — hourly rate, retainer or fully managed services. By not giving customers a one-size-fits-all invoice, you’ll be demonstrating that you truly understand their business needs.
Fast out, fast back
Prompt billing is as good for your customers as it is for you. Timely invoices give your customers certainty in tracking costs and planning expenses. Late invoices, on the other hand, can feel like unexpected expenses — and that’s a negative customer experience.
How do you get your invoices out as quickly as possible? Integrate your ticketing, helpdesk and invoicing tools and you’ll eliminate manual steps, allowing you to generate and send invoices faster and more efficiently. And the faster your customers get their invoices, the sooner you get paid.
Help from MSP Manager
How you handle the details in your business says a lot about your company. Invest in a system that generates professional, personalized invoices and your clients will see your commitment to service. MSP Manager from SolarWinds N-able is a cloud-based service-management platform for creating support tickets, scheduling technicians and generating professional invoices. Its integrated, customizable billing process saves you time while increasing the accuracy and timeliness of your invoicing.
Want to experience MSP Manager for yourself? Try it free for 14 days.